Oracle Consulting is looking for an experienced Solutions Architect with a focus on Customer Experience (CRM) based Oracle applications solutions. This includes the complete solution portfolio of Oracle CX Cloud products such as Oracle Sales Cloud, Oracle Service Cloud, Oracle CPQ and Oracle Marketing Cloud. This is a highly visible and fast paced consulting delivery role, where you will be responsible for successfully developing, managing and delivering Customer Experience solutions to prospective and current clients. Our ideal profile for Oracle Consulting’s CX Solutions Architect would fit the following\:
- You are a recognized authority on Customer Experience; and is able to provide guidance and leadership for the adoption of CX solutions which includes Technical, Functional and Domain expertise
- You are capable of applying Oracle’s True Cloud Method to deliver the values of the proposed Customer Experience solutions, and lead a diverse team of subject matter experts in the various domain to deliver multiple complex projects within the required quality, time and budget.
- You have actual hands on experience in transforming Customer Experience for innovative enterprises.
Get in touch with us if CX is your thing. You live and breathe customer acquisition, marketing, sales, loyalty, servicing and are passionate about how data enriches the customer experience and what digital means to CX now and in the future
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Get email alerts for the latest"CX Consulting Solutions Architect jobs in SG-Singapore","PH-Philippines","MY-MY,Malaysia-Kuala Lumpur"