The digital age has unleashed limitless potential. Skyrocketing connections are forever transforming how we work, play and live. To thrive in this emerging world, businesses need to go beyond bolting on new digital tools.

At Oracle, we are changing the world by leading a digital transformation! We help our 400,000 customers in more than 145 countries to go beyond developing digital potential to using it to achieve, grow and compete; to think, act and be Business Digital.

Cloud computing is triggering a stunning shift in how businesses operate and at Oracle we are fortunate to be leading the change.

Oracle has invested around $8 Billion in our CX portfolio over the last 5 years. This by developing market leading software and adding to acquired technology from companies such as RightNow , Bluekai, Responsys and Eloqua. All companies that were seen as market leaders! They are the best companies in their specific area of CX. Oracle now has brought all these technologies together and has integrated them in to the broadest and best CX solution in the industry.

We are hiring for a CX Head of Industry, a subject matter expert to lead a total team of 25. He/she will have 5 direct reports (4 Snr. Sales Directors and 1 PA) and will manage in  FY21 Cloud budget for Finance & Telco's industries as well as TOA.

Overall responsibility for the regions sales, third party alliances, and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle's opportunities across all products and product lines with an Industry focus. The successful candidate is called to become the CX strategy cornerstone that will guide Leadership through the right decision making in Industry and Transformational deals. This role will be able to engage teams as well as key customers and will be recognized as a subject matter expert through an active, personable social media presence. 

Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. Manages and develop Sales Directors. Sells and promotes the sales of Oracle products to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division. Builds working relationships with Key Account Directors, license, consulting and education field managers in the respective territory to develop joint account plans. Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts weekly progress meetings with sales team. Conducts research and business cases that pertains both Oracle CX and customers business. 

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations important. 5 or more years sales or sales management experience within technology industry. Ability to hire and train new sales representatives. Ability to resolve customer satisfaction issues. Demonstrated leadership skills. Effective written and verbal communication skills, ability to present to large and small audiences. Ability to negotiate price, other concessions and terms and conditions. Strong quantitative, analytical and conflict resolution abilities.

You can find out more about Oracle’s Customer Experience suite here\:

https\://www.oracle.com/uk/applications/customer-experience/index.html

!|!Overall responsibility for the regions sales, third party alliances, and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle's opportunities across all products and product lines.

Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. May manage a Regional Manager or Branch Manager. Sells and promotes the sales of Oracle products to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division. Builds working relationships with license, consulting and education field managers in the respective territory to develop joint account plans. Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts weekly progress meetings with sales team.

Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!