Position Description

The CX Sales Architect is a key sales role in the practice and will be responsible for trusted, long-lasting customer relationships and ensuring customer satisfaction through sales. To achieve this, the Architect would be responsible for best-in-class customer engagement and enable the expansion of the Oracle customer base.

 

Key Responsibilities

· Lead & manage consulting opportunity activities for assigned opportunities

· Drive bookings for both existing & new business; fulfil bookings quota allocated to you

· Develop mid to long term account plans to achieve business growth & secure market leadership; perform overall pipeline management & regularly keep the Oracle Consulting Management informed of opportunities progress

· Establish strong, lasting and collaborative relationships with the Oracle Opportunity Management and Field organization, Oracle Digital Prime and the larger X-LoB teams to ensure the success of Oracle ANZ Consulting

· Craft the solution for winning deals

· Drive the Opportunity Management process for our clients/prospects

· Assist in the bid management process for clients/prospects

· Ensure success of each engagement both financially and from a customer satisfaction viewpoint

· Support successful Delivery paving way for Expansion

· Manage issues between Oracle and customers to achieve positive outcome

 

Role Requirements

You must have a strong track record with 5+ years Opportunity Management experience with substantial interaction experience with customer executives and decision makers. You must have Product, technology or industry expertise relevant to the practice focus with an ability to develop and maintain relationships at the executive level.

 

Opportunity Skills:

· Innovative thought process & customer-first mindset

· Consistent record of success and career stability are critical

· Services Opportunity Management experience with the Big 4, Large SI, Vendor or Business Partner is essential in the Customer Experience space

· Demonstrated ability to lead and manage commercial and contractual negotiations

· Display capability of building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, opportunity and marketing experts

· Manage opportunity life-cycle by analysing opportunities and presenting compelling views through the deal qualification process, engaging required internal & external resources, preparing deal close plans & tracking deals to closure

· Ability to analyse the opportunity landscape and construct an opportunity strategy

· Reasonably thorough understanding of customer landscapes in the required subject matter

· Content Knowledge:

· Strong knowledge to communicate & discuss business process and SaaS Technology solutions with senior customer stakeholders around Customer Experience applications (eg. Customer relationship management, Sales, Marketing, Customer Service, E-commerce)

· Reasonable knowledge of PaaS is required (encompassing Integration, APIs, Security, Analytics, Database, Content & Experience)

· What works and does not work for Cloud projects

· Prior experience as a Customer Experience Solution Architect or Project Manager

· Experience and knowledge on Oracle's Cloud Technology is nice to have

 

Professional Skills:

· Ability to work within a highly competitive and complex environment

· Perseverant, 'can-do' attitude (i.e. seeking multiple alternatives to 'get the job done' when the initial approach doesn't succeed)

· High levels of energy, creativity and enthusiasm with a desire to work with a winning team

· Problem solver who is curious, passionate about results and highly customer focused.

· Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines)

· Strong people/communication skills with fluent written and spoken English

· Excellent interpersonal & leadership acumen

 

Benefits

· Access to excellent customer base

· Opportunities to work on complex and varied opportunities

· Work with the best of industry talent with extensive Development

· Comprehensive corporate health insurance

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.