The challenge

The Adobe Client Partner is a role within Adobe Professional Services Delivery, who supports the professional services growth in the region. Based out in Shanghai, consulting Delivery Client Partners have accountability for a set of named key clients in East and North China and for all services engagements for those clients. The successful candidate will be responsible for services business development, and day-to-day client partnership and management.

The candidate we are seeking is focused, organised and highly-driven. He/she needs to understand Adobe Digital Marketing solutions and be able to advise our clients on defining and running Digital Transformation.

The success of this role will be determined by the ability to uncover, define, and close strategic projects and ongoing services with valued customers.

What you’ll do :

• Directly own, sponsor, and develop the services business on 1-3 key services clients.
• Ultimate accountability for all work sold and delivered to the client.
• Drive services upsell and services renewal business.
• Identify opportunities for deepening the client relationship through innovation, and the adoption and use of Adobe Digital Marketing technologies.
• Ensure outstanding delivery to the client by overseeing all delivery engagements.
• Develop a customer roadmap, that helps the client to realize the full value of Adobe Digital Marketing solutions.
• Manage client relationships and expectations with a clear focus on creating a great client experience. Manage scope and identify/mitigate risks.
• Create opportunities to engage with client stakeholders in domain and technology specific dialogue to promote Adobe’s consulting services and image as a thought leader.
• Develop and execute an account plan to grow the relationship footprint.
• Handle escalations and negotiations with the customers, as required.
• Take direct responsibility for Adobe’s relationship with the client and the associated lifetime client value.
• Actively support the client's commercial objectives through advisory on Digital Marketing strategy.
• Put yourself in the client’s mind-set: identifying what they need and how they can “make it work”.
• Build and develop a deep understanding of the current and future state of the client's sector and business needs.
• Lead collaboration with License and Professional Services Sales colleagues to position Adobe Professional Services for success as part of the broader sales and solution proposition.
• Act as a point of escalation for Customers and License Sales on delivery issues and working with Consulting Leadership to find appropriate resolutions.
• Maintain regular and appropriate communication with customer teams and internal teams at multiple organizational levels (from engineering teams to C-level executives).
• Apply Adobe’s consulting methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working.

What you need to succeed:

• Experienced in running and developing a P&L based professional services business.
• Thought Leader in the space of Digital Transformation.
• Proven track record of successfully managing and growing accounts.
• Proven deep industry expertise in leading Digital Transformation engagements - at least in one of the following verticals: Financial Services, Federal Government, Education, Travel & Hospitality, Retail or Media.
• Experience in leading and delivering complex technology implementations for large enterprises.
• Proven track record in achieving business goals within a matrix environment and a mixed team of onshore and offshore resources.
• Proven experience of implementing solutions with multi vendors and global teams.
• Able to identify and elaborate on key risks and associating mitigation plan for emerging technologies.
• Passion for delivery of high-quality technology solutions to solve business problems.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Familiarity with Professional Services delivery models and methodologies.
• Deep understanding of Digital Transformation and how Digital Transformation can help clients to increase the experience for their customer.
• Experiences with Adobe Digital Experience (Marketing) Solutions preferred.
• Strong executive presence, ability to interact and communicate for impact with all levels of an organization both internally and externally, including business and technical.
• Creative problem-solving skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
• Proven organizational skills to plan and coordinate complex projects.
• High level of energy and personal drive.
• Strong client service orientation; demonstrated ability to build effective working relationships with client stakeholders resulting in high client satisfaction.
• Strong negotiation and conflict resolution skills required.
• Excellent verbal and written communication skills to stakeholders, including senior executives.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists . You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age , sexual orientation, gender identity, disability or veteran status.