We are looking for a Client Success Analyst to join our Operations team. You are responsible for executing outbound calling campaigns focused on revenue recovery for customer accounts in overdue status. This role is part of an organization focused on minimizing outstanding accounts receivable while ensuring a positive customer experience. You will be able to quickly assess a customer’s accounts receivable situation, identify the correct customer contact to help resolve open issues, and drive to payment resolution with the customer experience and perspective in mind.

This role requires a combination of intense problem-solving focus, excellent communication, and customer service skills. You have the natural ability to multi-task, to dig deep to find information and answers, to communicate to customers and internal stakeholders concisely and clearly, and to drive to measurable results and specific revenue targets. Proven success managing outbound calling campaigns is highly desirable. Strong documentation and follow-up are key behaviors. 

 

Requirements

• Bachelor’s degree preferred with 2+ years experience
• Strong negotiation skills
• Excellent communication skills
• Excellent spoken and written communication skills in English
• Multi-tasker with ability to work multiple cases, issues, and customer dynamics
• Critical thinker with attention to detail and ability to quickly learn and leverage internal tools, systems, and processes
• Experience with Microsoft Office
• Flexibility to work remotely with strong self-starting and self-pacing traits
• Language skills to cover EMEA countries a plus

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).