Trials & Universal Credits Business Analyst, JAPAC ODPTech 

Role Summary & Requirements\:

·       This role will be responsible for providing high quality, responsive Operations & Analytics support to Oracle’s ODP Customer Acquisition & Development Teams. Successful candidates will have exposure in supporting either internal or external customers.  Strong reporting & analytical skills, professional-level English written and verbal skills and a commitment to high quality internal customer service are essential also. 

Detailed Role Description\:

·       Develops and monitors Trial conversions, Develops and monitors metrics to measure key performance indicators and group performance

·       Act as knowledge expert on the PayG and UC end to end processes and systems

·       Act as a bridge between the Customer Acquisition & Development teams and various other supporting functions (Territory Management, Sales Process Team, GSO, Bus Ops, BDC, etc.)

·       Gain an understanding of the business priorities and challenges of the Consultants  and Managers

·       Meet Support KPIs and targets, and communicate activity metrics to management

·       Manages and controls activities in multi-functional areas. Ensures appropriate operational planning is effectively executed to meet corporate specifications

·       Research & organizing skills necessary to enrich data, build mature reporting processes and other related tasks

·       Prepares executive review presentation decks, to communicate team performance & highlight insights, trends & issues

·       Ability to collect, organize, and display complex data sets in summary spreadsheet & presentation formats

·       Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected; relationship management skills strongly desired

·       Keep current on new releases and enhancements

·       Undertake administrative responsibilities and other projects as required

·       Drives compliance to policies and procedures that monitor and support the organization’s operational and financial business objectives

·       Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, etc.

·       Support new application rollouts and participate in testing of new application

Preferred Qualifications\:

·       Bachelor Degree in Business, Economics, Mathematics, Information Systems or related

·       Good PC skills, esp. in Excel, PowerPoint & Visio

·       6-8 years of data analytics experience,  with prior experience in report creation & generation

·       Attention to detail is critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected.

·       Strong communication, interpersonal, analytical, and mathematical skills

·       Should be a bright, sharp, eager learner, with strong problem-solving skills

·       Collaborative team player with the ability to effectively work remotely with team-members across geographies & time-zones

·       Strong work ethic with a commitment to delivery excellence is a must

·       Proactive, sense of ownership, with a positive ‘Can Do’ Attitude

·       Should be results orientated

·       Prior Sales Operations experience, and exposure to supporting Sales Reps  is a plus

·       Ability to work independently and in a dynamic environment

·       Work is non-routine and complex, is data intensive, and involves the application of technical skills and business understanding