As the Cloud Operations Engineer you will be part of a Global Cloud Operations team, responsible for maintaining Cloud Infrastructure, deploying NetSuite Application in a large scale, high-performance, mission-critical production and development environment. This person must be a problem solver, results oriented, capable of troubleshooting and debugging complex problems, able to quickly diagnose problems in a fast moving, pressure filled environment. Strong communication skills are as important as strong technical skills.
This person should be highly motivated and be ready to work in a highly-collaborative, team-oriented environment. Willingness and readiness to help out in areas outside their comfort zone when necessary are essential.

 

Responsibilities:

• Be part of a global team responsible for maintaining Cloud Infrastructure as well as supporting product releases of NetSuite application code.
• Plan and execute changes to OS, system patching, services, databases, applications, servers, storage and backups in Production data center as well as development environments.
• Demonstrate ability to learn new technologies and tools.
• Participate with a Global team in an on-call rotation (including weekends) to support a 24x7/365 production environment.
• Engineer/assist in developing solutions aligned with Security, Uptime and Performance.
• Troubleshoot issues relating to change implementation.
• Execute NetSuite application release-deployment procedures into multiple, geographically dispersed datacenters (including database migrations).
• Participate in change management/planning meetings with cross functional stakeholders.
• Participate in Root Cause Analysis and continuous improvements initiatives.
• Work with cross-functional teams to ensure all release-milestones are met.
• You will also have opportunities to put on your developer hat for scripting and automation projects to optimize our release-deployment and Cloud Infrastructure maintenance processes.
• Other responsibilities may include: Managing HW life-cycle, OS provisioning, overseeing scalability and performance tuning, executing backup/restore procedures, disaster recovery, documenting procedures.

Minimum Qualifications:

• Degree in Computer Science or equivalent industry experience.
• 2+ years of professional experience working in a large-scale production environment.
• Should be comfortable to perform typical Linux System Administration tasks such as: patching, auditing, troubleshooting, rolling out major cloud infrastructure changes.
• Basic automation experience with shell scripting, Python or similar. At minimal must be able to read/understand bash scripts.
• Some experience with orchestration and remote execution frameworks.
• Must have basic understanding and some experience using a source control system (Perforce, Git)
• Excellent communication skills, both written and verbal.
• Ability to learn quickly in a fast-paced, agile team environment.
• Ability to produce quality work on tight schedules.
• Ability to solve problems, make sound decisions and use good judgement.
• Must be able to provide on-call support on rotation schedule.
• A passion for automation and continuous improvements.
• Build/Release experience of Java-based, on-demand applications.
• Familiar with SDLC and with CI/Deployment methodologies and automation tools frameworks (Jenkins, Ansible, etc.).
• Basic knowledge of Java, SQL, Oracle.
• Self-motivated, capable of working independently when needed.

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).