Responsibilities\:
• Provide level two application troubleshooting and support for Retail cloud service customers
· Experience in supporting Oracle Retail Omni channel Products like Customer Engagement, Brand Compliance, OMS, Order Broker, XBRi, Xstore preferred
· Experience in Weblogic Administration would be an added advantage
• Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations
• Build and maintain excellent relationships with customers and achieve the high customer satisfaction
• Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations
• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
• Address support requests that are escalated to our team from other parts of the company
• Document customer issues and other relevant details as part of the support your provide
• Continually improve skills through work experience and training
• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
Qualifications\:
• Bachelor’s or Master’s degree in Computer Science, MIS or another technical field or equivalent work experience
• Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud
• Customer focus with a passion for delighting customers
• Strong understanding of cloud concepts, platforms and application administration
• Experience in cloud technical support, operations, application support or similar
• Proven ability to quickly learn new technical domains and then train others
• Excellent verbal, written communication and interpersonal skills
• Detail oriented and capable of working on multiple problems at once
• This is for 24 * 7 Team with rotating Shift
Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.
As a member of the software engineering division, you will apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications. Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture.
Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.
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