Communications Specialist – Melbourne, AU

We are looking for a brilliant communicator with a proven track record in content creation who thrives in a high-tempo environment, loves to take initiative and can spark bold and off-centre ideas to creatively drive our communication and branding.

Reporting to the Vice President of Consulting, you will be an important member of the Consulting team, supporting a customer-centred, diverse and dynamic set of people working with cutting edge technology across industries.  

This multi-dimensional role focuses on : 

1. Internal Communication 

 

Internal communication is a huge aspect of any business for a cohesive team aligned to business goals and the vision of the business leader. You will be driving the Internal Communication strategy for the ANZ Consulting business. This will include:

 

1. Driving communication from the desk of the VP, Consulting. This will include email, LinkedIn posts, articles and blogs.
2. Effective use of collaboration tools to celebrate team wins, recognise key talent, disseminate key learnings and provide timely and relevant industry updates. 
3. Create and manage the ANZ Quarterly Consulting Update, the face of consulting to key stakeholders within the organisation. The Consulting Update will share customer success stories, key account updates, key wins, new deals, upcoming customer events etc.
4. Organising Consulting Townhalls and team social events, organising regular team-building exercises 

 

2. External Communication

The external communication piece will be client focussed. You will support the ANZ Consulting management team in their key communications to amplify our brand.

 

1. Support VP, Consulting in customer interactions. This will involve in-depth research on the industry, company and key decision makers within the client company. Preparation of crisp, research-based industry and client backgrounders and effective briefs for VP meetings will be a key deliverable. 
2. Create visuals and infographics for Exec presentations.
3. Drive Customer Advocacy Programs and bi-annual customer meets to celebrate client wins. Effective use of storytelling to create compelling stories of success for customers. Platforming key decision makers from within the client-organisations to share their innovation and transformation journeys.

 

Key Skills  

    You are an energetic and creative livewire with diverse interests and an ability to think laterally.

    You have :

• Strong written communication skills including the ability to customise style and content across diverse media and platforms.
• Deep and wide understanding of digital media and the ability to drive reader engagement.
• Creative thinking and problem solving skills.
• Understanding of Tech speak 
• Ability to prioritise and multi task with strong organisation skills.

Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.

Follow a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. Match sales reference requests to appropriate references. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Acquire knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness. Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups. Motivate customers to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities, etc.)

Job duties are standard with some variation. Completes own role largely independently within defined policies and procedures. 2+ years related experience. Sales and Marketing experience in the IT industry. E-business + Internet practical know-how.