• Lead Solution Design conversation, ownership of managing end-to-end conversations with multiple stakeholders across platform leads building confidence and trust. Manage multiple client relationships with a high degree of variability
• Manage an organizational or regional span of internal associates, and provide oversight and guidance as needed.
• Deliver recurring reviews of client support metrics to project or organizational executive leadership, recommending impact strategies.
• Manage cross-functional collaboration with internal and external stakeholders to achieve program vision, objectives, and strategy.
• Manage complex client and associate matters
• Lead, direct and review the team’s work to achieve operational or functional objectives with significant contribution towards the achievement of immediate and short-term results for the team, department, and organization
• Establish and communicate team or program and department goals that support and advance team, department, and organization objectives; establish metrics or other performance measures to track progress.
• Influence internal and customer stakeholder groups, drive acceptance practices and procedures within broader area of responsibility.
• Identify, propose and lead team and department level quality and process improvement initiatives; lead or influence strategic initiatives at the department-level and provide input on strategic initiatives for the organization
• Deliver consistent and timely guidance and feedback to encourage success and promote associate growth through regular developmental conversations and identification of developmental opportunities
• Manage one or more teams of associates

 

This position is part of Oracle Financial Services Software (OFSS) team and is responsible for a segment within a given practice focused on a specific industry, service line, technology centre, specialty area or region.

 

As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs.

Exercises judgment and business acumen in selecting methods and techniques to design non-routine and complex business solutions utilizing Oracle products and technology to meet customer needs. Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Anticipates project risks and suggest risk mitigation to project manager. Resolves complex customer issues by recommending solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products.

8-10 years of relevant experience including 4 years of consulting experience. Prior team lead or manager experience. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and best practices. Knowledge of competitive & partner products, technology and solutions. Ability to travel as needed.