Oracle Utilities Overview

Oracle Utilities delivers proven software applications that help utility companies of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments.

The Manila Delivery Center is part of the UGBU Global Delivery Consulting group that partners with the regional consulting centers in delivering the high performance Oracle Utilities solutions that increase our customers’ competitiveness.  The delivery incorporates institutionalized methodologies in an offshore environment whereby world-class talent is developed through mature standards and processes.  The UGBU Global Delivery Consulting group continues to improve its core delivery value proposition through the recruitment and development of top technical talent.

 

Role Description

This position offers very experienced Database and Applications administrators the opportunity to lead the analysis, planning, and execution of all primary administrative functions for both Production and Non-Production environments.  Successful candidates will have a deep background in Oracle Database technology including RAC and will be accustomed to supporting 7x24 production and highly critical development environments.  Prior responsibility for support of critical business applications including Utilities, Financials, or Manufacturing applications is necessary.  Technical skills as well as written and verbal communication skills are equally important to this role.  The position also would require skills on integration, application server maintenance, identity management, and clustering.  Experience with ITIL Service Delivery and Service Support functions is desirable. Previous exposure to Oracle Utilities applications include CC&B, MDM, MWM, and WAM is a plus, but not necessary for the role.

 

Responsibilities

·        Oracle Database and Utilities Applications Install, Upgrade, and Configuration

·        Oracle Database and Utilities Applications Patching

·        Oracle Database and Utilities Applications Performance Tuning

·        Integration over Service Oriented Architecture (i.e. Webservices, SOAP)

·        High Availability Infrastructure Installation, Configuration, and Maintenance

·        Application and Webserver Installation and Maintenance

·        Identity Management Structure Design, Installation, and Maintenance

·        Application security maintenance (maintain users and roles)

·        Analyze Oracle Utilities product software notifications and updates

·        Oracle Database and Application Monitoring

·        Change and Release Management

·        Database Backup and Recovery

·        Cloning and Refreshes

·        Business Continuity Planning

·        Capacity Planning

·        Administer evaluation and procurement of servers for UGBU.

·        Monitor, identify and assist in the resolution of network performance issues

·        Backup and restoration of servers (ie. Bounce)

·        Administration of Windows (i.e. create environment, shared folders, etc)

·        Provide 3rd-level technical assistance and troubleshooting support to developers for CC&B-related issues

·        Provide support during system testing, user acceptance testing, Go-Live and warranty periods, and under Managed Service arrangement

·        Assist in project teams packaging activities and review and sign-off of package deliverables.

·        Provide regular status reports to the Project Manager and/or Team Leader

·        Provide technical support/mentoring to less experienced developers and Technical Consultants

·        Spearhead the study and evaluation of new software and new technology that can potentially be used by the business

·        Conduct UGBU technical training initiatives

·        Perform the installation, configuration, creation, administration and implementation of UGBU Servers (i.e. Unix, Windows)

·        Create documentation for new and/or existing technical methodologies

·        Determine scope of MDCs technical participation on client issues

·        Refine the 'physical design' of database/server to meet system storage requirements

·        Communicate regularly with technical, applications and operational staff to ensure database integrity and security

 

Requirements

·        University degree in IT, Computer Science or any of its equivalents.

·        Has subject matter knowledge of relevant implementation responsibility

·        5 or more years experience in supporting production high-availability Oracle Database and RAC environments on a 7x24 basis

·        5 or more years experience in supporting 24/7 development environments

·        5 or more years experience with Oracle/Sun Solaris, IBM AIX and Red Hat Linux

·        At least two years development work experience in SQL

·        Good understanding of relational database design and normalization

·        Ability to read and understand data models

·        Experience with ITIL Service Delivery and Service Support functions (Change Management, Release Management, Incident Management, Capacity Planning, etc.)

·        At least 3-4 years Technical Architecture exposure

·        Knowledge of the software development lifecycle and methodology, a plus

·        Ability to communicate effectively and build rapport with team members and clients

·        Ability to work in a driven team environment

·        Ability to work to tight deadlines under pressure

·        Ability to provide 24/7 support

·        Business awareness and understanding of business requirements of IT

·        Ability to keep up to date with developments in new technology

!|!As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.!|!