Purpose of Role:

To bill customer timely and accurately, contact with customer to ensure acceptance.

To collect accounts receivables and cash on open invoices for allocated region/country and troubleshoot, while adhering to global process & procedures, interfacing with customers as required. Take the lead on the customers assigned and ensure that the accounts receivable is in good state and issues getting addressed or escalated.

 

Scope of Role:

Billing & Collections for allocated region/country & No direct reports

 

Key Responsibility Areas:

1. Operations Delivery
2. Customer Interaction
3. Exception/Escalation Handling
4. Report Generation
5. Invoice Printing and Delivery

 

Key Tasks:

1. Operations Delivery

• Contact customer, per global process & procedures, to collect on the open receivables
• Probes customer, in case of nonpayment, to understand the issues and work to resolve the issues hindering payments
• Take action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment
• Take necessary action in cases of payment failure beyond stipulated time period and escalate, if required, to management and key stakeholders
• Meet KRA assigned monthly/quarterly
  • Cash Collations
  • AR>60 days
  • AR>360 days
  • Process adherence

 

2. Customer Interaction

• Interacts with the customer, based on information collected, to ensure payment
• Resolve and respond to customer queries timely and professionally. Example: account reconciliation, issues reported

 

3. Exception/Escalation Handling

• Handles exceptions relating to process within one’s scope
• Escalates to Collections management and key stakeholders, as required
• Takes responsibility for resolution in case of escalations

 

4. Report Generation

• Generates necessary regular and ad-hoc reports

 

5. Invoice Printing and Delivery

• Bill customer with local invoices based on booking information
• Ensure customer’s receipt of the invoices
• Interface with related departments and government authority for invoice related issues

 

6. Language

• Proficient in Chinese and English

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.