Purpose of Role\:
To collect on Accounts receivables on open invoices for allocated Accounts and troubleshoot Payment obstacle, while adhering to quality standards and interfacing with customers as required.

Scope of Role\:
Collections for allocated regions.
No direct reports

Key Responsibility Areas\:
Ownership of closure of open invoices
Customer Interaction
Exception Handling
Transaction Audit
Contribution to projects
Report Generation
Escalations resolution
Testing
Documentation
Contribution to process improvements
Technical mentoring & training

Key Tasks\:
1. Transaction Processing
Conducts research on past customer data, using information already present in the system or by contacting internal & external stakeholders.
Collects information on invoice details for the allocated customer(s)
Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment.
Takes necessary action in cases of payment failure beyond stipulated time period.
2. Customer Interaction
Interacts with the customer, based on information collected, to ensure payment
3. Exception Handling
Handles exceptions relating to process within one’s scope
Escalates to Team Lead as required if necessary
4. Transaction Audit
Conducts peer audit
5. Contribution to projects
Participates in projects including quality projects, data migration projects on account of acquisitions and organisational initiatives as required
6. Report Generation
Generates necessary regular and ad-hoc reports
7. Escalations resolution
Takes responsibility for resolution in case of escalations
8. Testing
Tests data on test environments when required, and submits status to IT Apps team / Team Lead
9. Documentation
Updates documentation as required in coordination with the Training & Documentation team
10. Contribution to process improvements
Comes up with YOUreka ideas & helps in implementing process improvement projects
11. Technical mentoring & training
Trains new joinees and technically mentors the team

Role Specifications\:


Performance Measures\:
1. Productivity
2. Quality
3. Turnaround time
4. Portfolio
5. Customer Account Management
6. Accuracy
7. Process improvement ideas presented
!|!Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Excellent written, verbal, interpersonal, and analytical communication skills. Excellent written and verbal communication skills. Strong attention to detail. Ability to handle sensitive matters. Typically graduate or equivalent with 0 - 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.!|!