Department\:                O2C

Reports to\:                  Snr. Director LAD Credit, Collections & Cash Apps

The US Federal Government Collections Snr. Manager/Director role provides leadership, administrative, management demonstrating a strong judgment in managing priorities, compliance and employee skills training.​ Research, compiles and proofs word processing assignments, which may include presentations, reports, account statements, and collection processes.​ A thorough knowledge of Federal Collections, Accounts Receivable, DoD, WAWF and certifications to access government platforms is required.

1. Manage, train and mentor team delivering day-to-day operations for US Federal Government Collections portfolio. Operations include invoice upload on various portals (incl. government owned), collections and cash application reconciliation.
2. Develop strategies and coordinate the teams to support goals, such as reduction in ageing, proactive training and mentoring and other defined initiatives as defined by initiatives or SLA’s
3. Prioritize special projects and requests.
4. Coordinate the development and implementation of new processes to improve efficiency.
5. Develop/review/amend project processes and procedures.
6. Define training requirements at all levels with enhance delivery of collection techniques and other skills based on “best practices”
7. Develop strategies and solutions for problematic customers especially if dealing with classified information.
8. Review developments and trends providing root cause analysis of anomalies and recommend solutions.
9. Understands US Federal Government customers’ AP processes and makes efforts to mold those eon Oracle’s
10. Present / Report to senior management, high-level status, including the behavioral trends and root causes that are driving aging and cash collections performance.
11. Set, monitor, and assess team and individual targets and stretch goals based on expectations, SLA / direction in support of monthly/quarterly goals.
12. Meet with key staff (O2C, Sales, Business Finance, etc.) on regular basis focusing on clearing receivables, overcoming disputes, encouraging better customer compliance to control procedures, and developing more efficient business practices.
13. Other various duties, at the discretion of direct management.

1. Responsible for performance and development of the Supervisors, Managers, Collectors.
2. Review employee reports, analysis, and presentations for improvement.
3. Maintain motivated and focused team to exceed team goals.
4. Review employee’s adherence to policies and controls.
5. Assist Human Resources in recruiting.

Knowledge, Skills and Abilities

• Requires exceptional communication skills including writing and verbal skills to interface effectively with all levels of staff
• Ability to read and interpret documents, such as procedure manuals, invoices, and government regulations.
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to travel periodically for off-site meetings and occasional overnight travel is required
• Must be able to balance one’s own work load, work independently with limited supervision and be able to respond effectively to competing priorities
• Possess a strong level of discretion so as to manage highly confidential information
• Possess strong organizational and time management skills
• Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully and maintain confidentiality
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, bending, and stooping for prolonged periods of time and occasional lifting; using various office equipment including a computer screen and keyboard.

Education and Experience

• BS/BA Degree preferred
• 3 years’ experience iRAPT (formerly WAWF)
• 5 years’ experience in similar capacity (US Federal Collections management)
• Must be a US Citizen

!|!Manages credit and collections activities to include the timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. Manages a professional staff.

Responsible for managing the activities of credit approval and credit collection. Develops, implements, and maintains systems, procedures, and policies to enhance the credit and collections process. Recommends credit limits, handles special credit arrangements, and problem collection accounts. Coordinates with internal departments on credit policies. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collections procedures. Creates and/or analyzes monthly reports.

Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong written, verbal, and interpersonal skills. Financial analysis experience. Knowledge of Oracle Financials desired. BA/BS in Accounting or Finance or equivalent years of professional experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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