Key responsibilities:

Be the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle.

- Establish a personalized relationship with the client in order to optimise the service level.

- Proactively ensure order processing and follow-up until the delivery. - Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)

- Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution.

- Enforce the credit policy and the application of our sales terms and conditions in term of paiement deadlines, through follow-up of the bills paiement and in proactively ensuring reminders.

- Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.

- Be responsible for the client accounts clarity (clearing of accounts) - Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.

- Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.

- Depending on the organisation, ensure the continuity of service (he/she can could have, occasionally and partially, to remplace his/her superior,)

- According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)

PROFESSIONAL & TECHNICAL COMPETENCIES

IS CONSUMER ORIENTED

• Fosters a demand-driven Supply Chain with service as a priority

• Brings added value to the customer and the consumer

CONTROLS RISKS AND OPERATES RESPONSIBILY

• Masters our Quality, EHS, Finance & Supply Chain standards

• Integrates external regulations linked to his activity

“MAKE IT HAPPEN” WITH OPERATIONAL EXCELLENCE AND AGILITY

• Optimises information, physical & financial flows along the whole Supply Chain

•Uses business data for continuous improvement

• Improves flexibility, reactivity and reliability

• Masters costs along the Supply Chain

NURTURES THE PIONEERING SPIRIT

• Anticipates business activity and acts proactively

• Deepens the position of the Supply Chain within the business

Requirements:

Engineering Degree

At least 2 years’ experience

Power BI and Excel knowledge

Advance level of English