Global Business Service – Purchase to Pay China Customer Relationship Management Specialist

全球事业服务部 - 采购及付款服务 中国 客户关系管理专员

Job Location

Shanghai Minhang

What are my responsibilities?

• Professional customer relationship management plan execution with creative & strategic thinking according to globally CRM guideline;
• Clearly understand Global Business Service Purchase-to-Pay strategy, business plan;
• Understand Global Business Service Purchase-to-Pay service nature, Purchase-to-Pay business trend, innovation as well as automation potential;
• Business analysis for marketing trend and structure the main focus of business growth;
• Drive to promote best practices with customers and enlarge the service scopes;
• Customer relationship management with efficient approach way;
• Ensure high customer satisfaction indicator and customer satisfaction evaluation follow up;
• Ensure that timely communication with all internal service function team;
• Other tasks assigned by team leader or manager;

What do I need to qualify for this position?

Quality & Ability Requirement:

• Be responsible and customer oriented
• Ownership mindset and positive view
• Good communication skills
• Team work spirit
• High working efficiency
• Be able to work under pressure
• Quick learning

Education Requirement:

• Bachelor or above
• Knowledge and interest in shared service required
• More than 2 years shared service sales working experience preferred
• Fluent English in Reading & Writing
• Skillful in Microsoft software, such as PPT, Excel

Organization: Global Business Services

Company: Siemens Ltd., China

Experience Level: Experienced Professional

Job Type: Full-time