Tasks & Responsibilities

1. Provide outstanding customer service to English speaking customers (largely from North
America and Europe) as well as our Chinese based customers through live chat, e-mail, and
phone;
2. Follow standard operating procedures and quality assurance processes;
3. Present solid knowledge of our products and services to existing and potential customers;
4. Escalate customer inquiries and / or problems when required;
5. Native speaker is required.

What we offer:
1.Office located in Cross Region Plaza next to Shanghai indoors stadium in Xuhui district. 1
2.Silicon Valley startup culture and office environment.
3.Extensive use Slack, Asana,and other productivity tools.
4.All developers will be given a high-end MacBook Pro.
5.Free beverage, fruits and snacks everyday.
6. Between 8-18 days of paid annual leave.
• Paid education and training.
• Medical insurance.
• Annual and quarterly bonus (can be paid in bitcoins).
• Opportunity to get stock options.
• A rare chance to work in the exciting bitcoin industry that is changing the future of money.