As an Amazon Technical Support Field Engineer, you will provide full life-cycle support to Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:
* Perform design and equipment submittal review for new Data Centers in your region.
* Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
* Directly support operational issues with ad-hoc training, complex operating procedure reviews, including essential equipment, and event support.
* Provide technical support to the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
* Supporting operating partners to lead, Review, and approve designs for existing co-location (colo) data center upgrades which improve availability/efficiency.
* Interface with operating partners, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered by operating partners.
* Work on concurrent projects, sometimes in multiple geographical regions.
* Initiate and lead engineering site audits within leased or colo data centers. Produce reports outlining risks with recommended mitigations and remediation's.
* Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Technical Support Engineer, you will be leading projects to fit out the data centers we support to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:
* Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
* Are detail and data oriented
* Have experience managing engineering projects and consultants.
* Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
* Be inclined to get into the field to see things up close.

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

We have an immediate opening for a Field Technical Support Engineer in Zhongwei. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!