Job summary
Data Center Technical Support Technician provides technical support to designs, installs & maintains the large Cloud Computing Infrastructure in Data Centers. We are looking for skilled Data Center Technical Support Technicians with a passion for technology to help us expand the support of DC infrastructure operation to the next level.
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. The data centers to be supported are large-scale high-density centers where you will be working on changing the face of Cloud technology. Hired Candidates need to work in Zhongwei city of the Ningxia Hui Autonomous Region.

Primary Job function included but not limited to the following:

• Problem solving, support point of contact for all systems and network hardware problems
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• Maintain a high level of system reliability by prioritizing and supporting issue efficiently
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• Support technical issues on various platforms ranging from systems to networking
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• Support remediation of physical layer outages, hardware diagnostics and replacement
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• Meet 24x7 shift and on call requirements and response during shift rotations
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• Support installation of server racks in line with internal SLAs
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• Data Center Technical Support point of contact for all High Severity issues
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• Meet SLAs for internal customer uptime
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• Supporting operating partners to interact with third party vendors & contractors
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• Contribute ideas to improve operational efficiency
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• Project Management, deliver small to mid-scale projects including the support of Data Center rollout
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• Participate in team meetings for metric analysis and project status updates
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• Share knowledge with other technical staff on the best practices related to all service owner issues, Write and enhance technical and operational processes and procedures