Overview of Oracle Cloud Infrastructure (OCI)

The next 5-10 years will see the software industry move away from on-premise software solutions towards software delivery via cloud based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can more quickly consume. Oracle poses an exciting concern for companies like Amazon, they are not worried about us catching them on the EC2 side, they are worried more about Oracle ‘s enterprise customer base and the outstanding opportunity to convert those customers to cloud. Oracle plans to manoeuvre the entire company’s tech focus to provide this. If you have experience in operation, racking, stacking, hardware break fix and everything in between and are interested in new challenges and being part of a newly built team working on critical projects, this might be a phenomenal fit!

An Oracle Data Centre Technician will be the technical liaison between the onsite operations teams and the Data Centre Manager. You will offer technical direction for local and remote technicians whilst acting as mentor and escalation point for solving issues.

You are able to fix and solve all but the most sophisticated infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environment and systems you understand which issues to escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on their own, but also know how to take direction when it is given, paying attention to all details involved. Encouraged to improve current processes and introduce automation with aim towards simplification.

You can complete small projects on your own and work with your manager in planning and carrying out larger local projects. Some travel will be involved. Employment for all candidates is contingent upon satisfactory background checks.

What we like to see

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience.
• 4+ years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
• 3+ years’ experience of data centre M&E equipment.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• Experience working in a mission critical operations environment providing client-facing, direct customer support and service.
• The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations.
• Ability to speak confidently & communicate clearly in a virtual environment.
• Advanced technical troubleshooting skills for system, network and infrastructure issues with the ability to share knowledge and pass on skills.
• Strong alignment to process and be process champion (including drafting new processes or challenging shortcomings in existing).
• Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
• Ability to work efficiently in remote multi-functional teams or inventively and independently as an individual.
• Ability to review, prioritise and action incoming support tickets in a severity-based ticketing system.
• Be a driver of change and continuous improvement through new processes and creation of detailed support documentation.
• Familiar with working in a change control and approval led environment.
• Highly passionate about service, reliable, responsible, self-motivated individual who can identify possible issues before they arise.
• Outside-the-box thinking driving continuous improvement in our infrastructure.

Required Data Centre experience

• Detailed understanding of data centre design and layout including electrical, mechanical, cooling plant & operation thereof.
• Airflow management (hot aisle, cold aisle, containment etc. and the understanding of the impacts).
• Rack, stack equipment including commissioning of new racks.
• Strong structured cabling skills on fibre & copper (e.g looming, term & test).
• Ability to build and verify patching schedules for new block expansions
• Lead small project teams on larger installations and develop project contingency plan

Required systems & hardware expertise

• Systems administration (Linux and/or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
• Have a solid foundation of experience supporting servers, storage and networking technology.

Role responsibilities and requirements

• Act as data centre SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations).
• Works closely with the data centre manager to ensure operational excellence in the data centre, assist with technical decision making and drive process improvements.
• Close liaison with project teams and data centre engineering for expansion projects and site builds, helping to ensure timelines are met and capacity needs are not at risk.
• Mentors and trains junior technicians to aid development and experience in advanced troubleshooting techniques.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
• Escalation point to ensure system repairs and fault diagnosis are kept within SLAs.
• Planning & commissioning new rack positions.
• Involvement with the design & commissioning of new whitespaces.
• Keep up with the latest technologies and be able to apply them appropriately.
• Alignment to defined Health & Safety processes at all times.
• Working as part of a multi-disciplinary team sharing knowledge globally without friction or borders.

​​​Is this the challenge you are looking for? If you meet the above requirements, we want to talk to you!

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).