Role: Data Centre Technician IC1 (Tier 1)

Seniority Level: Internship / Entry Level

Employment Type: Full-Time

The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

Oracle plans to manoeuvre the entire company’s tech focus to provide this.

Do you want a job role change or to gain experience in IT by joining our experienced Data Centre Team, working in daily DC operations, racking, stacking, hardware break fix and everything in between? 
Interested in new challenges and being part of a newly created team working on critical projects? 
Then we’d like to talk to you!
An Oracle Data Centre Technician (IC1) will be the technical liaison between the technology teams and the Data Centre Environment.  You will be trained to understand all aspects of the equipment you support, troubleshoot, and solve complex infrastructure issues, create, and maintain documentation on technologies you support.  You will also execute small projects on your own and work with your manager in planning and executing larger local projects. Some travel might be required. 

We want people that are willing to innovate and make decisions on their own, but also know how to take direction when it is given, paying attention to details. 

This position involves working on a 24/7 shift rotation system. Employment for all candidates is contingent upon satisfactory background checks.

Requirements

Role Responsibilities and Duties

• • Attain training to act as data centre SME liaison to other technical teams & non-technical teams (e.g., networking, compute, compliance, business operations)
  • Understand internal customer problem and provide technical solution in timely manner
  • Train and participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
  • Train and participate in hardware level fault diagnosis and repairs to adhere to SLAs
  • Train and perform structured cabling installations
  • Keep up with the latest technologies and apply them appropriately
  • Strict adherence to Health and Safety processes
  • Work as part of a multi-disciplinary team without friction

Qualifications and Skills

• • Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience is desired but not necessary to apply for the position.
  • Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
  • Ability of working on a 24/7 shift rota system
  • The position has a physical component requiring the ability to lift 15Kg and may require working in cramped spaces or elevated locations
  • Ability to speak confidently & communicate clearly in a virtual environment
  • Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
  • Willing to provide client-facing, direct customer support and service.
  • Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
  • Highly service-oriented, reliable, responsible, self-motivated
  • Fluent in English (German advantageous)

Is this the challenge you are looking for?  If you meet the above requirements, we want to talk to you.

Depending on previous experience, qualifications and skills of the candidate, IC Level 1 or IC Level 2 may be offered

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Monitor the fundamental server/network capacity. Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer*s satisfaction.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS in Computer Science or related field.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).