The SaaS Tools and Innovation (TINNO) team utilizes state-of-the-art technology stacks, advanced data analytics, and machine learning, to advance Oracle’s internal tools. Specifically, our role is to further Oracle’s goals through proactive, engaged interactions with customers and through providing key insights to Oracle, her partners, and her customers.

The Systems Analyst will work within the TINNO team and with other departments to analyze data related to customer engagement, product usage, renewals and key insights in an effort to determine the health of the customer’s relationship with Oracle, to predict retention, to increase customer satisfaction and engagement, and to improve Oracle’s overall effectiveness with SaaS commercial use.

The SaaS Systems Analyst responsibilities include:

• Determines the set(s) of information that can enable proper classification, estimation, and prediction of customer contractual results
• Researches and analyzes user needs with respect to delivery of data that represents customer health
• Organizes information by translating user behavior into viable experiences through interaction specifications, navigation, information organization, and visuals
• Interacts with and coordinates with other groups and departments to gather applicable information and requirements and to present findings, approaches, and solutions
• Works closely with engineering to deliver results that thrill users and deliver the information in a clean, timely manner
• Develops standards to ensure future compatibility and functionality
• Defines metric, analytics and machine learning models to validate the approach and results

The SaaS A-Team is a customer facing arm of development that ensures the success of key Oracle customers through expert engineering and diagnostic capabilities. We are looking for a highly experienced Information Architect / Data Analyst who can help analyze, organize, and define a system to collate, report, and predict customer success.

The TINNO team operates within the SaaS A-Team to deliver innovative solutions and tools to upper management primarily and key stakeholders with the goal of increasing SaaS renewals by utilizing state-of-the-art, clean and professional applications that deliver elegant visual results.

We are seeking an experienced information architect / systems analyst to join the TINNO team. This is a high-profile organization that is responsible for the success of key Oracle SaaS customers.

As a member of this team, the analyst will be responsible for defining, capturing, and organizing the metadata that drives estimates of customer success and continued renewal. The position and the project are critical to Oracle’s future success with SaaS customers, especially with respect to renewals based on that success.

Ultimately, the data, as defined and organized by the analyst will aid Oracle in developing a predictive model.

The Information Architect / Systems Analyst responsibilities include:

• Determines the set(s) of information that can enable proper classification, estimation, and prediction of customer health
• Determines source systems and works with owners to secure access to those systems
• Resolves conflicts when multiple sources systems define the same element in different ways or has varying results
• Works with owners of source systems to standardize and stabilize data such that it is discrete and consistently reproducible
• Interacts with and coordinates with other groups and departments to gather applicable information and requirements and to present findings, approaches, and solutions
• Researches and analyzes user needs with respect to delivery of data that represents customer health
• Organizes information by translating user behavior into viable experiences through interaction specifications, navigation, information organization, and visuals
• Works with users to define and improve a user interface for accessing the data in simple, easy-to-understand, and useful ways
• Works closely with engineering to deliver results that thrill users and deliver the information in a clean, timely manner
• Develops standards to ensure future compatibility and function

Work is non-routine and very complex, involving the application of advanced analytical and data modeling skills. BS or MS degree or equivalent experience relevant to functional area is required. Seven or more years of experience as an information architect, business analyst, systems analyst, or data architect is expected.

Experience with data science a plus.

Guru level with Excel spreadsheets a plus.

Experience with SQL / SQLPlus (DML) a plus.

Experience with Oracle Analytics Cloud Service a plus.