This position will be responsible for managing a Line of Business responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

As a Senior Director, this position is accountable for meeting the strategic, operational performance, quality and budgetary objectives set for the entire business unit, while assuring the highest level of customer satisfaction. He/she will work closely with senior managers and other directors to ensure proper utilization, budgetary and performance goals are met, while being accountable for overall customer satisfaction and organization success. This role will also include a strategic planning function for the support organization.

Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge important. Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge. Strong people/communication skills to deal with company and customers. Masters Degree (or technical equivalent) in a related technical or professional area is preferred. In addition, twelve or more years of Information Systems implementation experience in the package application space. Six or more years of successful management experience, including four or more years as a senior executive.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).