Your Role and Responsibilities

We are looking for an analyst with experience in all facets of help desk support in Islamabad. The help desk team is integral to our daily operations. They ensure our employees have the tools they need to assist our customers.
If you are a help desk analyst who seeks responsibility, thrives when empowered and understands the importance of personal accountability. Then we would like to talk with you. As a member of the IBM team, you will have the opportunity to directly impact the continued success of the company. We strive to make IBM a place where you want to be. A place where you’re proud to work and where you are motivated to produce the best results possible.
Responsibilities:
Help Desk Analysts are responsible for daily desktop operations including, but not limited to:

• Computer delivery & setup
• Delivery, problem escalation/resolution processes and performance monitoring
• Evaluating, tracking, escalating, managing and then ensuring timely closure of all requests reported to Help Desk.
• Interacts with help Desk Manager and staff to ensure all appropriate help desk internal customer levels are maintained for the end users
• Interact with employees, Department Managers and Executives to meet the help desk, applications, and customer service requirements
• Maintain confidentiality of workplace information accordingly.
• Operates within the guidelines established policies and procedures

 
Required Skills:

• 2 - 3 years Help Desk experience
• Demonstrated knowledge of Microsoft Windows Operating systems
• Demonstrated knowledge of Apple MacBook’s and iMac
• Advanced knowledge of Microsoft Office Products
• Basic Networking skills
• Understand project management principles
• Ability to set and manage priorities judiciously
• Advanced written and oral communication skills
• Expert interpersonal/customer services skills
• Expert analytical, evaluative and problem-solving abilities
• Ability to work in a collaborative environment
• CISCO Certification - CCNA
• Microsoft Certification - MSCE or MCSD

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Required Technical and Professional Expertise

• 2 - 3 years Help Desk experience
• Demonstrated knowledge of Microsoft Windows Operating systems
• Demonstrated knowledge of Apple MacBook’s and iMac
• Advanced knowledge of Microsoft Office Products
• Basic Networking skills
• Understand project management principles
• Ability to set and manage priorities judiciously
• Advanced written and oral communication skills
• Expert interpersonal/customer services skills
• Expert analytical, evaluative and problem-solving abilities
• Ability to work in a collaborative environment
• CISCO Certification - CCNA
• Microsoft Certification - MSCE or MCSD

Preferred Technical and Professional Experience

• MNC experience

Required Education

Bachelor's Degree

Preferred Education

None

Eligibility Requirements

N/A

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.