Amazon Devices is an inventive research and development company that designs and engineers high-profile devices like the Kindle family of products. Amazon Devices began in 2004 as a subsidiary of Amazon.com, Inc. Since then, we have worked to produce best-selling e-readers and tablets, as well as new inventions like Fire TV and Echo. What will you help us create?

Work hard. Have fun. Make history.

The Role

We’re looking for a Supporting Engineer with a thoughtful approach, a level head, industry-leading technical abilities and can-do attitude – an individual that is keen to explore the root cause of the problem and solve it in time, so as to ensure the maximization of customer benefits and the SLA of the service operations. In this role:

· Perform common daily monitoring, maintenance and support tasks to critical service and infrastructure components, e.g. Continuous Integration, Release Build, etc.
· Research, diagnose, troubleshoot and identify solutions to timely resolve tools and system issues in daily operation of the device development lifecycle.
· Utilize existing tools to perform remote administration, configuration based on projects and support tickets. E.g. build or test failures.
· Inspect and provide on various operations and prepare reports to resolve problems.
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Coordinate with project teams to deliver in-depth probing to resolve services and tools’ problems.
· Write and review accurate and complete support procedures, system documentation, and issue tracking entries.
· Supervise and ensure effective up-gradation of all software and processes.
· Participate in various campaigns to help employees to generate high quality products.