As Director – GOC, you would be mainly responsible for following

• Responsible for driving day to day execution of teams to be inline with published SLA's,  

• Identify and develop  strategy on areas of improvement/ efficiency, metrics reporting and compliance.  

• Escalation point for issues and non standard requests

• Work closely with senior management for understanding expectation & aligning operation accordingly. Should have confidence to build consultative relationship with executive(s)

• Attend Executive meetings confidently, demonstrate experience in regularly facing and presenting facts, data and endeavors to executive

• Confidently run meetings with external stakeholders of the group. 

• People management– 1\:1’s, goal setting, performance reviews

• Recruiting and interviewing appropriate resources with suitable and methodical interview skills

• Ensue team complies with incident response  and other SOP procedures, like updating incident tracking tools, reviewing CMDB and be able to carry out fair amount of L1.5 level investigation.

• Building working relationships and cooperative atmosphere with tech teams

• Identifying & Working on strategic initiatives, Should be able to own multiple strategic projects and deliver the same along with BAU tasks

• Aligning mindset of team towards continuously improving processes and automation as well as out of box thinking

• Bringing about culture of accountability & responsibility in each team member

• Promoting and accepting integration and cross culture working across multiple geographical spread of the team

• Identify Dev Op’s opportunities and be able to engage process team/ tools team/ Dev teams to implement  automation

• Coaching, mentoring and guidance to team members

• Handle escalation 24/7 along and be part of escalation matrix and be able to respond to EXEC 24/7

• Ensure communications both internal, FRG related and external are sent as per SLA in time

Must have’s

• Degree in IT and minimum experience 14 years

• Experience of being part of a modern Operation Center that is responsible for 24x7 monitoring, incident response.

• Experience on tools like PagerDuty and Slack

• Managing a team of 20   Demonstrate PPM skills in interview

• Understanding of technology in IaaS space– should have been hands on at some time in career 

• Dev OP’s mindset – automation experience in IT Op’s\: Demonstrate past experience in interview  PPT

• Should have worked with some of the top global  Companies in IT Op’s preferably Cloud Op’s 

• Experience in Running IT Operations Projects, and agile small roll out’s

• Solid Understanding of Cloud Operational excellence, KPI Setup and Management/ achievement, ensuring KPI/ compliance achievement

• Deep knowledge of Change Management (at Infra, Middleware & App layer), how the request/ approval/ implement/ Roll back works 

• Demonstrable understanding of Monitoring tools, IM tools and challenges faced by IT Op’s team with the same. Should be able to work on tool alignment, Process alignment

• Open to work in shifts as needed to collaborate with Global teams