RESPONSIBILITIES:

 

• Deliver consultancy and technical implementation services to application products customers including upgrade, support, operational maintenance, etc
• Develop and deliver proactive services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning
• Research and address technical problems and enquiries from customers
• Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management
• Assist customers to maximize the stability, availability and performance of their critical business systems
• Assist Technical Account Managers and pre-sales in designing, formulating technical solutions, and participating presales activities when needed
• Ensure readiness for new products/features released to the market
• Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customers, at all levels, to ensure customer satisfaction with Oracle's products and support organization

 

RELEVANT EXPERIENCE and TRAINING:

• Good Understanding of Oracle E-Business Suite
• Experience in configurations, patching, and upgrade
• Candidate with fewer number of experience would also be considered especially the one who can support multiple products like EBS and Oracle database.
• Self-motivated, able to work independently and under pressure
• Good Communication skill and fluent in English and Cantonese, Mandarin is preferred

 

Contractor-Billable

Contractor-Billable

n/a