Why NetSuite?

We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on premise systems. 

At Oracle NetSuite, we care!  We care about the evolution of people and business and making life a bit easier. We focus on encouraging productivity, accomplishments and job success through powerful cloud technology.  We listen to the needs of our customers and users, we are passionate about fulfilling our mission to enable companies to realize their vision on the very best technology. We are looking for experts to join our NetSuite family to accelerate the evolution of our technology. By putting together a dynamic and passionate team of designers, writers, researchers, developers, and product managers we will be able to delight our customers by designing and executing next generation solutions that focus on insight, control, automation and agility. 

The scope of our opportunity is endless! Yes. We’re absolutely serious. And we can’t do it without your help. We need thoughtful, talented, fearless and multi-faceted team players who love empowering users with extraordinary user experiences. 

One word — Transformation. At NetSuite, we believe the cloud is here to stay and so do our 20,000 customers. Transform your career at NetSuite. At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill\: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

What We're Looking For\:
As an Engagement CSM, you will perform the role of a Customer Advocate. Your core business skills gained in operational or consulting roles will enable you to guide our customers. You will also help them realize the most of their NetSuite Investment through scheduled coaching activities supportive of product usage and feature adoption of additional modules and services. 

What you'll do\:

·         Work continuously with a portfolio of 10-20 Emerging tier Customer Accounts.

·         Proactively provide advice, assistance and resources to help customers generate value from the products and services they have purchased.  Generate recommendations using tools, best practices, and pre-defined solutions provided to you.

·         Attain measurable value and system health based on a deep understanding of your customers business needs and NetSuite usage.

·         Increase communication footprint within the customer organization by driving access to decision makers.

·         Collaborate with other stakeholders throughout the organization who are responsible for ensuring Customer Success\: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS), and Product Support.

·         Leverage expert functional/technical knowledge of NetSuite and NetSuite internal resources to encourage adoption of NetSuite features and functionality.

·         Build and advise on execution of a strategic roadmap for customers in your portfolio.

·         Be measured on the following metrics for your portfolio of accounts\: C-Sat, ARR, Retention, Referenceability.

Preferred Qualifications / Skills include

·         NetSuite product expertise​ (NetSuite ERP Certification strongly preferred)

·         Extensive technical and/or functional experience (3-5 years) with NetSuite ERP

·         Excellent consultative skills​, proven ability to develop and propose NetSuite solutions to complex business challenges.

·          Business vertical expertise including industry standards and best practices and commonly used add-on solutions.

·         Excellent organization skills and the ability to align long-term strategic plans with near-term Delivery project plans.

·         Proven success in a fast-paced environment working with multiple customers and internal stakeholders in Sales roles.

·         Exceptional written and verbal communication skills, analytical skills, and presentation skills.

·         Proven ability to communicate effectively with C-Suite level executives. 

Preferred General Skills include\:

·         Passion for NetSuite and the success of NetSuite customers.

·         Drive to help customers implement the very best solutions for their business.

·         Vision to help customers create a long-term strategic roadmap for NetSuite use while advising on the best way to execute against near-term priorities.

·         Strategic focus and problem-solving mindset.

!|!An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Works directly with Consulting sales to analyze customer business needs.

Performs varied and complex duties and tasks that need independent judgment in order to design business solutions utilizing Oracle products and technology to meet customer needs. Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements. Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. May lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Demonstrates expertise in multiple business processes within one product family; or architects and designs technology solutions that address cross stack issues.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and best practices. Knowledge of competitive & partner products, technology and solutions. Ability to travel as needed.!|!