The requirement is for a mindset that is very hands-on, energetic, helpful and straightforward. Achieve excellence in maintenance service programs, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverable are met within the stipulated time. To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.

POSITION GOALS:
To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

ROLES AND RESPONSIBILITIES
Major Responsibilities
– Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
– Receive, inform, guide visitors including co-ordination with employees
– Ensure all the incoming / outgoing express mails are signed and distributed, mailroom is well arranged
– Responsible for maintenance and upkeep of front office
– Ensure compliance of regulations / requirements of JLL management.
– Develop the necessary policies and procedures required for all functions within the scope of Reception
– Responsible for Employee badge and building IC card management
– Responsible for new hire on board registration and related procedure
– Assist in utilization of conference rooms
– Maintain the First Aid box and medicine cabinet
– Responsible for stationery and office supply management
– Responsible for Lost and Found and business cards management
– Responsible for visitor seat assignment
– Responsible for event support
– Provide assistance to the Team as required
– To act as a back-up to Team in case of emergency / requirement

Others
– Assist in the preparation of Daily reports, Weekly Report and Monthly Management Report
– Participate in emergency evacuation procedures including crisis management and business continuity
– Other potential ad-hoc work assigned by line manager or client