Facilities and Guest Services Coordinator, Sydney

Effectively manage the delivery of comprehensive customer service and facilities administration responsibilities at Oracle Sydney, Australia. Support senior management in the implementation of key business initiatives and the global Real Estate & Facilities program.

Key focus areas of the role

• Front Of House Duties

• Customer Service / Client Relationships

• Facility Administration

• Procurement Administration

• Contractor / Vendor Management

• Financial Administration

• Facility Operations

• Risk Management/EHS

Skills & experience required

• Guest services, front office or facilities/workplace services experience of minimum 5 years 

• Minimum qualification – Bachelor’s degree or equivalent – preferably hospitality or property, or equivalent industry experience

• Excellent computer skills (Microsoft Office suite – Excel, Word, PowerPoint etc.)

• Experience in using Procurement, Finance application packages desirable 

• Excellent communication, presentation & inter personal skills

• Ability to work under pressure and manage multiple deliverables effectively

• Advanced ability to organize and prioritize workload with a level of autonomy

• Commitment to team culture and approach to service delivery

• A pleasant disposition with a flexible “can do” approach to work

• Creative thinker able to develop new ideas and solutions to customer problems

• Ability to take direction and follow implemented processes from senior management 

What’s on offer?

The ability to take ownership of the Oracle Sydney office support role and drive positive workplace results. Learn new skills and processes that will benefit you and your management style. Working at Oracle brings some great benefits, discounts and learning & development opportunities.  

 

Provide building and office management services for economy of operation and maximum usage of facilities and equipment. Work with external vendors to develop and implement facilities plans. Review vendor contracts, onsite vendor performance, timely work order completion, and construction related activities. Participate in collaborative space planning efforts with internal resources and user groups. Prepare and monitor annual property budget and other related costs in facility planning. This position will interface with both senior management as well as individual contributors.

As a member of our Real Estate and Facilities team, you will assist the building or office manager in all aspects of daily operations. This may include managing Oracle's office space and equipment. Ensure adherence to company guidelines, processes and building and safety codes. Obtain, review and estimate design costs including equipment, installation, labor, materials, and preparation. Prepare annual budget. Conduct benchmarking.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures using problem solving skills. Excellent communication and decision making skills. Familiarity with email and MS Office applications is essential. Willing to function as after-hours contact for facilities emergencies. May be required to be accessible via phone or pager. Degree, relevant certification or equivalent with 2-5 years prior facilities or property assistant experience preferred.