Key Deliverables and Responsibilities 

• Plan cleaning schedule according to the Room Status Sheet allocation. 

• Ensure Housekeeping trolley is stocked daily in a neat and organised manner. 

• Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions 

• Have a thorough understanding and knowledge of Rooms related service and product. 

• Ensure that the Place of Work and surrounding area is kept clean and organized at all times. 

• Monitor operating supplies and reduce spoilage, breakage and wastage. 

• Keep all keys signed out in a secure manner and return them at the course of duty. 

• Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information 

• To have a complete understanding of the different cleaning products and their economical use. 

• Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly. 

• Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor. 

• Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard. 

• Ensure safe lifting techniques are used at work 

• Report in-room safe issues as per resort standards and policies. 

• Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold. 

• Attend daily briefings. 

• Attend training as scheduled 

• Follow the grooming standards and maintain a friendly and cheerful disposition all the times. 

• Handle guest complaints by listening and taking notes then report to Supervisors. 

• Use the guest name all the time 

• Report any unusual occurrences or requests to a Supervisor. 

• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 

• Ensure an efficient handover at the end of every shift to ensure important information is passed on 

• Be familiar with all related company documentation and especially with the relevant Operational Standards for the department. 

• Always be polite and patient especially when a guest has communication problems due to the language. 

• Handle guest items with care and responsibility and don’t underestimate any value. 

• To generally promote and ensure good inter-departmental relations. 

• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and team. 

• To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.  

• Use the duty shift checklists to ensure tasks are completed