Field Engineer (Oracle HW maintenance ,Linux, Solaris experience is must)

Responsible for providing the first line of on-site field system break-fix support and installations that includes hardware and software. Interfacing with other parts of the organization to complete work according to provided action plans. Provide long or short term site coverage for dedicated customer sites.

Detailed Description

Provides a high level of customer satisfaction through the effective delivery of Oracle HW technical support and installations. This will include break-fix tasks, Oracle hardware product and software installations, site visit planning, problem escalation and managing spare part logistics.

Understands service processes and options.

Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.

Works primarily at customer sites independently and in a team environment.

Uses provided tools to do a proper and timely internal reporting.

Interfaces with Dispatch, Logistics and Product Support Domains in accordance with activities set out in the on-site Action Plan.

Works with team members, shares experience and responsibility.

Needs to be able to travel at short notice - short and long term, within region, potentially globally.

Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Requirement

Completes own role largely independently within defined policies and procedures.

Typically school graduate or equivalent with a 2 years experience in  Server support technical role.

Working knowledge of Oracle hardware product range, product installation and Break/Fix maintenance support.

Responsible for developing and maintaining strong internal & external customer relationships resulting in high customer satisfaction.

Understands Key performance indicators and metrics in order to meet published Service Level Agreements, and Corporate/ Local goals.

Has the ability to plan and organise their time efficiently, either individually or as directed.

Verbal and written English communication skills

Self-driven individual with good oral and written communication skills in local language and English, able to provide clear and accurate reports for out-of-line situations.

Ability to remain focused under pressure.

Drive and actively participate in delivering new product training and best practices to local and regional Field teams.

Maintains a high level of technical skills and product knowledge.

Work is non-routine and very complex requiring advanced technical and business skills.

Good level of spoken English language is required.

 

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.  Works primarily at customer sites.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.