GenO Associate Customer Experience Consultant

Oracle Consulting (OC)

https://www.oracle.com/uk/applications/customer-experience/index.html

Are you passionate about changing lives through technology?

We want to get to know the real you—that way you’re free to use every part of what makes you unique to learn, grow, and succeed. In return, we’ll help you find your calling and kick-start an extraordinary career.

Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent through a tailored Sales, Solution Engineering and Consulting programme. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.

Join us as a CX Functional Consultant  

Become the advisor our customers trust & be a catalyst for their success! As part of the Consulting Services programme, you will work directly with our customers by helping them unlock the full potential of the Oracle Cloud and realise the maximum value of their Oracle Cloud solutions.

The Generation Oracle Program provides the opportunity to learn and grow your skills as a Consultant fast; rapidly building your knowledge and learning to help your customers improve their business performance in operations, profitability, management, structure, marketing and strategy all through cloud technology.  

Join our diverse and international team and experience the true start of your career.  Learn Oracle’s cloud solutions and come to understand the incredible impact you can have as a Consultant and appreciate the responsibility of knowing that you have a direct effect on your clients, their employees, and their customers.

Customer Experience (CX) is at the heart of every interaction between an organization and its customers, regardless of channel, whether face to face, social, telephone, the internet of things or any other channel that the customer chooses to use.  Oracle’s CX products are the most advanced in the marketplace and cover all of marketing, sales and service functions within organisations.  Our customers acquire new customers, achieve higher sales to their customers and retain more customers using our modern best practices.

Oracle’s Customer Experience (CX) practice is expanding.  We are at the leading edge of assisting our customers achieve their growth business goals.

We are looking for 0-2 years working experience who can think outside the box and are inspired to bring creativity and passion to the table, working in a professional and skillful manner. Industry-leading training will be provided alongside on-the-job mentoring and feedback to allow your skills a chance to thrive.

This is an excellent opportunity, allowing you to work with rapidly evolving technologies. You will also have the opportunity to work with many of the world's leading organizations that use Oracle technology.

Check out how Oracle is helping our customers to change the world here.

Check out the culture by finding some employee stories on facebook &  Instagram

And don’t forget to check out the GenO website!

 

Responsibilities

• Act as a Functional consultant specializing in the delivery of CX Cloud Applications.
• Implement Oracle CX Cloud Applications using the proven and highly successful proprietary methodology.
• Assist in delivering client-facing workshops to define the very best use of CX for our customers’ benefit.
• Assist in ensuring the solution is the highest level of quality our customers
   

What you’ll bring

• University degree may be related to business, IT, or other relevant studies
• Native Finnish and Fluency in English.
• Ability to communicate clearly
• Ability to write clear project related documentation
• Ability to present, in a trusting manner, to clients and colleagues
• Strong attention to detail, and problem-solving skills
• Thrive on innovation and the ability to think outside the box
• Additional Languages are an advantage
• 0-2 years of practical hands-on experience working in one or more of the following areas: Sales, Service, Field Service or Marketing – either in a Customer facing or back-office role
   

What we’ll give you

• Significant investment in your professional development via training, mentoring, and a social network of resources and thought leaders inside Oracle
• The opportunity to engage with a variety of customers in multiple areas
• Fun and flexible work for the ideal work-life balance
• An inspiring, inclusive, and multicultural community that values fresh perspectives
• Competitive pay and excellent benefits will help you do your best work

Entry-level consulting position for those who are new to professional services and are developing their expertise. Receives detailed instruction on routine work and on new projects or assignments.

As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices with limited autonomy. Implements Oracle products and technology in various industries to meet customer specifications.

0 to 2 years of experience relevant to a functional or technical role. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Demonstrates basic competence in one product or technology area. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).