We look for the type of engineer who can’t walk past a problem. When you find a bug or a recurring inefficiency, does it become your mission to ensure it won’t live to inconvenience another person? If you are nodding your head, this is the job for you!

At CSI, we work across departments with individuals ranging from Technical Support to Senior Directors of Engineering and one of our primary purposes is to suss out recurring issues under the Continual Service Improvement (CSI) process. This program serves Oracle at large by continually improving the effectiveness and efficiency of SaaS service delivery. In this role you’ll encounter multifaceted duties and responsibilities ranging from customer-facing non-technical communication to technical problem-solving and trend mapping. We love people who can come into the team and point out things we haven’t considered, who are independent, proactive problem-solvers but still thrive in team environments.

This role is based in Sydney, Australia and will be on-site once COVID restrictions are lifted.

Some of what we do:

·         Own communication regarding customer-facing critical issues in production environments

·         Use CSI toolset to summarize, understand, call out, and learn from customer-impacting issues (some of the tools we use include Jira, ELK, Splunk, Confluence, Slack, Python scripting, and Excel)

·         Conduct timely in-geo postmortems and audits on events impacting customers

·         Identify areas for improvement in processes, procedures, monitoring, etc. among operational teams

·         Work closely with engineers building the product to mitigate future or recurring issues

·         Manage projects addressing long term, permanent resolutions for major issues

·         Maintain and add to team documentation

What we love to see:

·         Excellent written and verbal communication, conflict resolution, and meeting management

·         Excellent troubleshooting skills

·         Motivation to work quickly and accurately under pressure in time-critical crises

·         Data analysis experience with Excel, ELK/Kibana, and/or Splunk

·         Experience with Oracle databases, and/or OCI

What we like to see:

·         Experience with Unix or Linux operating environments, data centers, and networking

·         Database knowledge (SQL, Oracle, NoSQL such as Cassandra or Redis)

·         Scripting experience in Bash, Perl, Python, Ruby, or similar

·         3-4 years’ experience working in large-scale production ops environments providing mission critical services to customers (we’ve held titles such as Site Reliability Engineer, Service Delivery Engineer, Technical Support, Program Analyst, and many others)

·         Experience in incident and/or problem management roles

·         Familiarity with service improvement methodologies like Agile, Six Sigma, or ITIL

Our group is global with members in USA; Czech Republic; Mexico; Philippines; and Australia. Despite the distance, the team is a close-knit and collaborative group. Each member brings a unique skillset to create a robust and knowledgeable team. What will you bring to the table?

Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.