Do you thrive on the challenge and thrill of managing high-volume, highly competent global cusotmer support teams? Do you aim to train technicians to address customers with empathy AND knowledge? We perform in a high-volume environment for clients in the global support shares services team supporting industries such as hospitality and food and beverage who need their technology working efficiently to serve their end customers’ needs.
If you’ve ever worked in a restaurant or hotel, you know the demanding pace of customer service. That is the need we’re meeting here at Oracle. Apply now to lead one of these world-class teams!

In this role, you will assist management in establishing group goals and assist support resources in setting their objectives. You will be responsible for periodic one-on-one meetings with your team members.  You will identify and assume project ownership for process and productivity improvements, as well as acting as a mentor to other support resources while providing management with performance feedback. In short, your role will serve as an important communications liaison between management and your support resources.

Coordinates the daily activities of a work group, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision. Prefer a proven track record of excellent problem solving and research skills and excellent communication skills, while projecting a positive, professional image.

The Customer Service Manager is a position overseeing dynamic teams of Support professionals with experience ranging from entry-level to Senior. No two days are the same as a leader at Oracle, and you’ll impact change for your employees and clients through robust mentorship programs, continuous improvement programs, and innovation programs. This position will be based onsite in an Oracle office on reopening.

• Excellent communication / relationship building skills
• Customer focussed and results oriented 
• Ability to work under pressure in highly escalated situations
• Organised with strong attention to detail 
• Decision making / problem solving skills 
• Ability to manage multiple concurrent activities
• University Degree or comparable education/professional experience 
• Experience with the deployment of large IT environments and transformation to cloud
• Fluent English language is mandatory

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.

Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives.