RESPONSIBILITIES

•   Acknowledges guests and visitors and greets incoming and outgoing guests by name
•   Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest is treated with the highest level of guest service and professionalism
•   Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
•   Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
•   Tags and marks luggage for business, leisure, and tour guests.  Records and stores luggage and deliveries efficiently and accurately
•   Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
•   Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
•   Ensures that only registered guests and patrons use the Reception Lobby
•   Answers internal and external telephone calls with the highest level of professionalism and service 
•   Other duties as assigned

QUALIFICATIONS

•   A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of such recent experience.
•   A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)
•   Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
•   Impeccable grooming and presentation
•   Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building
•   Ability to provide excellent service and exceed expectations
•   Proven ability to solve problems and make decisions in a personable manner
•   Proficient in English language, both verbal and written
•   Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm   
•   Must be available to work flexible hours including overnight shifts
•   Must be comfortable wearing a Bluetooth earpiece
•   Excellent knowledge of surrounding area is an  asset
•   Physical ability to perform the  requirements of the job, including:
  • Standing/walking for extending periods of time
  • Lifting and carrying 50lbs or more
  • Working outdoors in all weather conditions, including heat, cold, rain and snow

NOTE: The position of Porter is physically demanding and has a direct impact on the security of our employees and guests.  The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads (average 50lbs). The successful applicant must be comfortable working the majority of the time outdoors in all elements.