The Global Business Unit (GBU) organization offers industry-specific solutions that run the essential operations of a company. Examples of essential operational applications include revenue operations, product or service operations, and field operations. The GBU offerings differ from Oracle’s Business Applications (CRM, ERP, and SCM) and Fusion Applications, which focus on common business functions across all industries. Given the industry-specific nature of these offerings, Oracle has made the GBU a dedicated organization that develops, sells, and services the essential operational solutions.

General Description:

HGBU Sales Operations Analyst will sit within the operations group for the Hotel Global Business Unit (HGBU) and will be focused on global regions. HGBU Sales Operations Analyst will be responsible for processing high volumes quotes, working within an online platform for significant customers globally. Typically this will involve quoting to the franchisees of major hotel chains or helping them to have accounts on Franchise online store. The goal is to free the time of sales representatives to focus on relationship management and more complex deals.

 

 Responsibilities:

 Develop a deep understanding of the HGBU sales processes and systems (with a focus on quoting, ordering and booking);

Become efficient at creating high volumes of standard quotes, producing ordering documents and submitting these orders for booking;

Identifying and resolving issues through the quoting to booking process;

Responsible for processing license assignment requests (when properties change ownership or brand);

Work closely with HGBU Sales as part of their extended team – become a trusted support function for their business success;

Ensure smooth hand-off of requests from Sales and notification that actions have been completed;

Identify key issues and suggesting improvements in the quoting and booking processes which are impacting our speed of doing business.

 

Qualifications:

Experience in working in a high volume sales environment (in an admin, sales support, or contracting role);

Ability to focus and set priorities;

Service orientated and a team player;

Ability to work under time constraints and deadlines;

Excellent communication skills in English both spoken and written;

Experience with quoting systems used by Oracle Sales would be an advantage;

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 0 - 2 years relevant work experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).