Job summary
Do you want to reinvent, define and create an enriching experience for all the candidates joining Amazon, globally? Why not take a chance to experience the journey first for yourself?

Key job responsibilities

• Input, update and maintain candidate related data in a timely manner with a strong eye-for-detail.
• Maintain, manage and regularly audit all digital & physical personnel files.
• Partner with diverse HR teams, provide support and process transactions to deliver a top-notch day one experience to new hires.
• Take ownership to communicate effectively with high degree of customer focus to explain and resolve queries and concerns. This could be via email, phone and chat/instant messaging.
• Carry out audits and checks on data changes to ensure accuracy and adhere to strict confidentiality standards.
• Identify bottlenecks and trouble shoot issues.
• Ensure service level commitments and quality standards are met.
• Support and train new hires, involve in audits and reviews of others work.
• Continually strive to improve efficiency and effectiveness of the processes

A day in the life

• Onboard the offer accepted candidates to Amazon and its internal systems.
• Work with single or multiple countries and for all Amazon business lines.
• Be mindful while processing transactions and generating documents as this has financial and legal obligations. We strive to provide a good candidate experience.
• Constantly display high integrity values while dealing with highly confidential and sensitive information.
• Communicate with different stake holders involved in the onboarding process to track and update candidates onboarding status.

About the team
This role is part of New Joiner Support (NJS) team, under Joining Amazon services which ensures an end to end, frustration-free journey for the candidates.
NJS supports candidates globally by entering their data into HR systems after validating them in recruiting systems, helping candidates transition from offer accepted to employee status. This includes creating accurate employee records, generating new hire paperwork, and obtaining and uploading eligibility documents, so that new hires are ready to work on Day 1.