Helpdesk Support - Information Technology Services - Hong Kong
DELOITTE TOUCHE TOHMATSUHong kongUpdate time: March 30,2020
Job Description
Overall Purpose of the Role
Live with our core values as Attitude •Ability• Agility
You are energetic, open-minded and smart-working individuals who can thrive in a dynamic, fast-paced, agile environment. You have a strong thirst for technology knowledge and are driven to find solutions that don’t exist yet.
You are extremely resourceful and you like to face challenges in a positive manner and flexible response to changes.You always find a way to get things done without sacrificing the quality of work, integrity and values. You are humble and take team's success as your target and willing to help others.
About this role:
Are you passionate about technology and working for a company that values TALENT?
We are looking for a diligent and energetic system engineer to provide professional IT services to DTT China users and HK as based. In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience within Deloitte.
Accountabilities – Key Result Areas
The SE daily IT Services:
- Identify problem / service request, write down / follow up ticket in system, provide remote assistance to user and solve problem remotely, or assign to relevant system engineer to follow up, handle IT Service Desk tasks, such as meeting support, walk-in cases / requests, trouble-shooting on various IT related issue, write down detail symptom, trace out root cause, cooperate with other ITS team members and so on.
- Occasional after office hour on call standby support will be required.
- Occasional travel between offices as required.
- Assist in desktop, laptop operating system and application problem resolution, video conferencing facility setup;
- Participate in desktop, laptop operating system configuration environment testing and software refresh;
- Identify, manage, and resolve connectivity and usage issues encountered by end users on office IT facilities;
- Occasional after office hour on call standby support will be required.
Key Stakeholders
HK Office IT manager / UP team leader / IT Leaders
Experience / Qualification Requirements
- Higher Diploma in Computer Science or equivalent.
- 1-2 years of working experience as full time IT technical support
- Knowledge in Windows 10, Office (Word / Excel / PowerPoint / Outlook)
- Hands-on experience in supporting Windows Office suite;
- Good command of spoken and written English & Chinese (Putonghua);
- A team player, self-motivated and interested on technology;
- Good interpersonal and communication skill, professional service attitude is a MUST.
Managerial Competencies
- Good understanding of corporate strategic planning process.
- Prepare and present reports and communicate with business stakeholders
- A sense of ownership and pride in your performance and its impact on the company’s success
- Good time-management skills
- Understand and efficiency in collaboration
Technical Competencies
- ITIL is preferred
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