Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world's discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views.  Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on the picturesque West Coast of Canada, Fairmont Empress is the ideal starting point to explore the stunning natural beauty of Vancouver Island. 

 

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

Housekeeping Manager

Reporting to the Director of Housekeeping, the  Housekeeping Manager plays an integral part in the hotel’s strategic repositioning as luxury hotel in all key segments. The Housekeeping Manager is responsible for ensuring the cleanliness of the entire Hotel, managing and administrating the entire Housekeeping, Laundry, Uniform Room and Health Club operation, and ensuring Guests receive the highest possible level of efficiency, services and comfort.

 

Hotel Overview: The Fairmont Empress majestically sits at the cornerstone of Victoria's sparkling Inner Harbour.  Our 464 room hotel with beautiful turn of the century architecture compliments our warm and engaging service of turning moments into memories for our guests. 

 

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Oversee the recruitment and training of all Housekeeping Colleagues
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Previous leadership experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!