Job Requirements: 

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

 

Additional Details:

 

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Responsibilities:

 

Resolve high level, very complex, or previously unknown issues requiring expert functional knowledge of Oracle’s Hyperion Suite

 

Provide technical leadership and expertise in the Hyperion area with experience in Essbase, Financial Management, Planning, BI Plus (Analytics) and Shared Services.

 

Assessing and installing Hyperion software suite internally

 

Installing, configuring and troubleshooting the entire suite of Hyperion project for pre-System9, System9 and version 11

 

Support Hyperion products’ interaction with customer’s network, security and OS (Windows, Unix and Linux) environment

 

Support integration of Hyperion products with major web application products such as IBM Websphere, BEA Weblogic, Macromedia JRUN and Jakarta Tomcat

 

Support Hyperion connectivity to customer’s directory for authentication using LDAP, MS Active Directory and NTLM

 

Knowledge and awareness of SSO technologies like CA SiteminderPrepare and present training programs designed to educate team members and customers on technical topics

 

Work with the customer to establish plans for implementation of new Hyperion Modules

 

Analyze root cause of difficult problems involving multiple Hyperion modules

 

Manage SR queues and work with team members to jointly resolve issues

 

Interface with SDM during escalations and expedite resolution

 

Perform patch validation in local lab instances

 

Identify and communicate pertinent Oracle alerts and best practices

 

Provide future direction and guidance on application deployment plans

 

Perform regular status reviews of problems/issues

 

Interface with Oracle development

 

Perform trend analysis and initiate corrective actions

 

Be available to work in 24X7 capability, occasional travel  

 

 

 

 

 Qualifications

 

 

Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level

 

8 or more years experience working with Hyperion products

 

Appropriate industry certifications

 

Sharp technical troubleshooting skills

 

Troubleshoot complex application environments that contain multi-tiered configurations

 

Demonstrated ability to coordinate the resolution of escalated issues

 

A good understanding of support processes

 

Ability to manage escalated technical situations & develop action plans

 

Ability to spot proactive service to the benefit of customer

 

Ability to facilitate issues with Development and Support

 

Strong Analytical skills

 

Ability to work independently and think through problems

 

Mentoring junior engineers to assist in their learning of the product suite.

 

 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.



Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.