1. Playing a senior role in implementation projects for Reporting & Analytics, for new and existing hotel customers, liaising with Customer’s senior resources and conducting meetings, remotely or on site.

2. Assist the Customer with the technical implementation of Reporting & Analytics for various levels of hotel business requirements.

3. Coordinate with internal Oracle teams during implementation, including Presales resources, Cloud resources, Development resources and Project Management and Support teams. 

4. Train the Customer to use and configure the Reporting & Analytics applications, provide workshops, on a remote basis using virtual conferencing technology, as well as on site.

5. Assist the Customer with generic testing, communication testing, and any specific testing for user acceptance, as required in advance.

6. Document all work in accordance with agreed standards and processes applicable for Oracle and Customer.

7. Perform proper handover and knowledge transfer to other departments at Oracle and at Customer at end of each assignment.

8. Provide post-implementation assistance to Customer for a define period.

9. Timely status reporting to supervisor or project manager.

10. Timely submission of timesheets for Oracle and customers.

 

Desired Skills and Experience

 

Primary Skills

* Good understanding of hotel operations and standard procedures, on site and central services (e.g., reservations, revenue management, distribution channels, interfaces)

* Good understanding of OPERA Cloud and its application services.

* Ability to read XML scripts

* Good analytical skills.

* Good communication, training, and documentation skills in English.

 

Experience

* 5+ years of total experience in hospitality technology.

* Experience in supporting or implementing OPERA technology.

Senior-level implementation professional who performs high-profile, complex, or very large implementations.

Analyze business needs and provide recommendations on how to program the product hierarchy to address the customer’s specifications. Write custom reports and exports, and make modifications to the solution to meet customer's needs. Assist with end-user training and take the hotel live on the system after everything has been configured and everyone is trained. Mentor and develop lower level Implementation Consultants. May assist in a presales capacity to help drive sale.

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Product or technical expertise relevant to area of focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).