Oracle Hospitality delivers integrated technology solutions for hotel property management, casino and gaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the right property management to drive innovations to deliver exceptional guest experiences. Oracle's cloud-based hotel software solutions accelerate the process with the simplest integration of best-of-breed solutions, regardless of their origin. With Oracle Hospitality, our customers can elevate their hotel operations, and create guest moments that matter.

The EMEA Consulting team is looking for a passionate German speaking Implementation Consultant to deliver our portfolio of solutions into our hotel customers.

The Implementation Consultant’s primary role is to provide the delivery of our Oracle Hospitality OPERA technology suite to our customers. The Implementation Consultant provides guidance on implementation, configuration, training and go live practices. Collaborates with Sales & Presales Representatives, Hotel Consulting Implementation Manager, Project Management Team and other team leaders. You will operate under minimal supervision and achieve results through strong subject matter expertise, leadership, collaboration and teamwork. The ability to communicate effectively internally and with our customers organization is a must.

The successful applicant will be responsible for the installation and configuration activities, manager and end-user training, customer live processes and post live assistance. These activities are performed either on premises or remotely.

The Implementation Consultant is a key team member for a successful project delivery and works very closely with the Project Manager to keep all project stakeholders informed of progress and challenges with the delivery activities on a regular basis through to successful project completion.

Duties & Responsibilities

• Installation and configuration of the Hotel Sales and Event Management System OPERA S&C / OPERA Cloud OSEM with all modules
• Provide application training
• Be familiar with and adhere to the latest training and installation standards and procedures
• Submit timely and accurate project status and other required reporting
• Work with customers to ensure that contractual service expectations are exceeded
• Travel and be away from home
• Experience installing/configuring/training OPERA PMS or Sales & Catering / OSEM systems
• Knowledge of hotelmanagement procedures

Desirable

• Familiarity with Oracle,SQL and Remote Connectivity Applications
• Previous experience in hospitality software products
• Basic working knowledge of Networks,PC ’s and troubleshooting installation issues

ProfessionalSkills

• Analytical problem solving skills
• Superior communication skills, written and verbal

Abilities

• to work effectively with the client at all levels of the organization
• Proven ability to work unsupervised or as a team member in wider company teams
• A self-starter with initiative, drive and strong desire to succeed
• Ability to work under stress and meet deadlines
• German and English fluently spoken and written is required

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.