Your Role and Responsibilities

We are seeking for individuals in London,  Manchester/Liverpool/Chester and Coventry/Warwickshire area.

This is an opportunity to join the IBM Customer Engineering team providing defect and non defect hardware repair activity to variety of equipment. The role will involve 50% engineering support activity and 50% technical support to clients in our ATM (cash point) and mobile device support operations.
 
Engineering support activities will include -

• Working alongside more senior Service Representatives assisting with technical or multi-person support activities.
• Logistics support including the distribution of parts and tools.
• Acting under direction of a technical specialist, providing 'hands and eyes' assistance on site.
• Technical support to clients will include hardware defect resolution on equipment ranging from laptop or desk top computers to ATM's (cash points).

Successful candidates showing the right balance of skills and attitude will over time be afforded the opportunity to develop broader and deeper technical support skills that may include support to Data Centre products: Server, Storage & Network or public facing devices such as ATM & Banking Self Service Devices.
 
Full training will be provided.
 
Pre-Employment Screening will be performed as part of the recruitment process.
 
As a System Services Representative you should be;

• Eager to learn new skills and new technical platforms
• Flexible and adaptable
• Able to uphold IBM brand image
• Full UK driving licence
• Able to effectively communicate to different groups of people
• Broad knowledge of the consumer and business IT market place.
• Have a sound basis of IT competences 
• Able to integrate into a pre-existing team.

Please also note for this role requires full PES checks to be made (includes credit check, proof of employment history, criminal record, proof of address history and National Insurance Number)

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Required Technical and Professional Expertise

• Able to adopt manual handling practices based on appropriate training
• Manual dexterity
• Be able to use hand tools and simple test equipment (multi-meter)
• Have enhanced objection handling skills
• Creative and analytical problem solving skills
• Physical and cyber security aware
• Be able to recognized service level targets and work unsupervised to meet them
• Work in a controlled and structured way
• Show considered decision making
• Varied working hours and shift patterns

 

Preferred Technical and Professional Experience

• Electro mechanical experience and interest .
• Demonstrate previous aptitude or experience for working with electro mechanical devices.
• Excellent Troubleshooting and problem-Solving Skills.
• Ability to demonstrate that actions taken have delivered resolution to a given problem. 

 
 

Required Education

High School Diploma/GED

Preferred Education

High School Diploma/GED

Eligibility Requirements

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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.