Do you want to participate in implementation and evolution of Knowledge Base systems in NetSuite|Oracle? NSGBU Knowledge Management team is driving KM initiatives in Professional Services, Advanced Customer Support and Technical Support.

 

Responsibilities\:

- Develops, tests and maintain knowledge-based systems, algorithms, databases and expert systems that interact within the organization and to benefit customers including tools incorporated into end-user applications.

- May write software or scripts, custom searches or reports to extract data from various archives and live systems.

- Creates business requirements and user stories for development.

- Cooperates with delivery consulting/support team worldwide from KM perspective.

- Assists with maintenance and development of Oracle Service Cloud (RightNow) system.

- Identifies Knowledge Base trends/patterns and suggests further steps for improvements

- Adopts KCS principles into NetSuite Consulting and Technical Support departments.

- Provide regular training to users of the knowledge base and gather feedback on a regular basis.

 

 

Requirements\:

- Good communication skills both in oral and written forms

- At least basic knowledge of Project Management principles

- Solid knowledge of HTML, PHP, SQL (Javascript is big plus)

- Advanced English

- Able to develop desired system functionality based on business flow requirements

!|!Systematically collects information from Subject Matter Experts (SME) for the development of sector-specific keyword lists and databases that assist with understanding company technology, taxonomies, and methodologies.

Systematically collects information from Subject Matter Experts (SME) for the development of sector-specific keyword lists and databases that assist with understanding company technology, taxonomies, and methodologies. Identifies problems and solutions to be captured in the sector’s knowledge base(s). Develops knowledge-based systems, algorithms, databases and expert systems that interact within the organization and to benefit customers including tools incorporated into end-user applications. May write software or scripts to extract data from various archives and live systems. May design procedures and processes where internal/external customers notify knowledge engineer of product issues/deficiencies so solutions may be included in knowledge-based articles, canned email responses, FAQs, online agent knowledge base, “tip-of-the-day” resources, build notices, etc. Develops, tests, and maintains expert systems for rule validity and usability. Continues to identify and capture new information on an ongoing basis. May develop or use measurement tools that monitor usage of database, compile and evaluate feedback and report results to management. Typical tools used by knowledge engineers are\: XML, XSL, RDF/S, OWL and dynamic languages like Python, Perl, and Ruby.

0-2 years of relevant experience. BA/BS degree. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!