Your Role and Responsibilities

Business Results
Through the delivery of Lab Based Services, leverage the results of the WW organization to enable increased adoption of new IBM Systems technologies, products and solutions, and support and protect existing clients and technologies resulting in significant influence of increased IBM Systems and IBM revenue.
 Drive delivery on key plays and innovate core business, create client highlights for key engagements, contribute to giveback, achieve net position client satisfaction goals, and operational compliance.
Meet or exceed break-even financial position. Leverage existing funding programs, and work with BUE to champion new funding programs to support Financial Plan targets as per plan through services deliveries.    
 
Seek opportunities to support worldwide services enablement through client engagement deliveries, and skills enablement activities. 
 
Achieve client satisfaction of at least 90% for your team’s client engagements. Encourage your team to work with Opportunity Manager/Business Development Manager and Sales teams to position their engagements for internal or external client references
If applicable, partner with IBM Systems Development to foster collaboration, teamwork and drive client insight into the product development process
Seek opportunities to ensure my organization’s delivery team of consultants participates in technical conferences, leverage existing Intellectual Capital, assets, methods and tools exist on the WW team and augment to improve effectiveness & efficiency of worldwide lab services delivery organization.
 
Collaborate with our BUEs to lead development and execution of programs that are aimed at accelerating adoption of IBM Systems products and improved client value.
 
Seek opportunities to collaborate with Software Group, GTS, and GBS to drive maximum value for our clients.  

People Management/Leadership
Ensure your team understands how their work contributes to IBM’s and IBM Systems’ business objectives/strategic priorities, and your organization’s goals by proactive leadership and communication across the organization.  Ensure your team spends their time on activities that drive the greatest value for IBM Systems. . 
 
Identify approaches that will ensure the most cost and time effective manner to develop your team’s skills necessary to support new technology launches, develop leadership skills, and support the attainment of certifications
 
Promote attainment of 40 hours of professional development for self and all employees leveraging THINK Friday and THINK 40 program with focus on IBM’s strategic initiatives: Cloud Computing, Business Analytics, Mobile, Social, and Smarter Computing.  Stay continuously ahead of technology trends.
 
Foster teamwork and promote value of diversity by inclusion of all employees across all IOTs.  Mentor other managers within WW LBS. 
 
Look for opportunities to highlight and recognize the successes and capabilities of employees in my organization. Leverage Social Media to promote and highlight the successes of the Lab Services organization to drive adoption and business for IBM.
 
Seek out excellent candidates and interview leveraging the IBM Way interview techniques to meet department growth objectives.  Manage low contributors and leverage retention programs to keep key team members.
 
DEVELOPMENT GOALS
Be a role model utilizing THINK40 for professional development to continuously stay ahead of technology trends and to close skills gaps.  Focus where appropriate relevant to key plays. 
Customize for each individual.
 

 
 

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Required Technical and Professional Expertise

Refer to JD

Preferred Technical and Professional Experience

N/A

Required Education

Bachelor's Degree

Preferred Education

Master's Degree

Eligibility Requirements

N/A

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.