Administration

• Develops annual hotel training plans and prepares monthly reports to management
• Develops and maintains hotel’s training library.
• Develops training manuals and courses. Maintains employee, supervisory and management record of training.
• Identifies records and monitors employee, department, and hotel training needs.
• Prepares and implements the training calendar and individual training schedule as designed.
• Evaluates training and incorporates feedback to ensure effective learning.

Customer Service

• Develops, updates and designs training modules to ensure it meets the identified needs.
• Develops training modules with emphasis on meeting the guest expectations and increasing the guest satisfaction scores.

Financial

• Responsible for preparing training department’s Expenditure and Capital Budget in consultation with HR.
• To plan the training activities according to the defined budget.

Operational

• Personally conducts key training.
• Ensures proper selection of employee and employees joining a new position or a new role are properly inducted.
• Networks with all internal trainers on all aspects of training and development.
• Identifies external trainers and continuously monitors inputs and style in order to enhance learning for employees.
• Coordinates with end users to facilitate learning is translated on the job in order to maximize customer satisfaction. –        Responsible for updating training facilities by recommending new equipment, software etc. to concerned authorities.
• Ensures training audit are regularly conducted so as to maximize organizational profitability and employee development.
• Recommends, proposes and develops appropriate methods to identify employee motivation and training strategies to manage it.
• Co-ordinates with Corporate on all employee related processes so as to ensure a trained, motivated employee.
• Plans, implements and monitors core training activities including Induction/Orientation, Grooming, Hygiene Training, Health and Safety Training; Fire Training  etc
• Coordinates and monitors the all ACCOR Training Academy Initiatives
• Ensures that the ‘brand’ standards are maintained while at the same time adopting best practices across the ACCOR Hotel network as well as across the industry
• Positive relationships are developed with all hotel associates and an attitude of cooperation and teamwork apparent in all interactions.
• Responsible for the preparation of the annual Training Plan ensuring that objectives fully address the business objectives of the hotel and the training needs of the employees
• Motivates and leads the team of Asst. Training Managers & Certified Trainers, building rapport, monitoring activities and rewarding performance and Conduct monthly Departmental Trainer forums and activities

Personnel

• Conducts high level of professionalism with high maturity level