Overall Purpose of the Role
The manager reports to HK Office IT manager and UP team leader and is responsible to manage HK UP team on daily IT support at Hong Kong offices, co-work with other regional UP team members and other IT teams.
Accountabilities – Key Result Areas
Manage local UP team members for daily IT support.
Identify problem / service request, write down / follow up ticket in system, provide remote assistance to user and solve problem remotely, or assign to relevant system engineer to follow up, handle IT Service Desk tasks, such as meeting support, walk-in cases / requests, trouble-shooting on various IT related issue, write down detail symptom, trace out root cause, cooperate with other ITS team members, arrange after office hour on call standby support and so on.
Assist HK Office IT manager for IT related operation. Assist UP team leader for National UP team projects and tasks.
Key Stakeholders
HK Office IT manager / UP team leader / IT Leaders
- Bachelor’s degree in Computer Science or equivalent.
- 10 years of working experience as full time IT technical support.
- Knowledge in Windows 10, Office (Word / Excel / PowerPoint / Outlook)
- Hands-on experience in supporting Windows Office suite;
- Good command of spoken and written English & Chinese (Mandarin, Cantonese);
- A team player, self-motivated, interested on technology and teamwork.
- Good interpersonal and communication skill.
- Good service attitude, ability, agile.
- Enthusiastically lead a group, fulfill the tasks.
- Good understanding of corporate strategic planning process.
- Prepare and present reports and communicate with business stakeholders
- A sense of ownership and pride in your performance and its impact on the company’s success
- Good time-management skill
- Understand and efficiency in collaboration
- ITIL is preferred
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