Play a role in the development of the IT strategy, which reacts and supports the wider Deloitte strategy and the line of business strategies.

Establish and manage key stakeholder relationships and manage expectations.

Develop understanding of the line of business at a strategic level; understand their strategy, plan, emerging needs and priorities.

Communicate IT policies, standards and procedures.

Work with business users and IT stakeholders to set and manage realistic expectation of services, reflected in service definition, scope and agreements.

Review regularly IT services with business users with an objective to improve service quality, efficiency and effectiveness.

Review regularly IT project status with business users and evaluate outcome of planned tasks.

Connect business users to available IT services and facilitate them to deploy/utilize the services.

Capture business requests for IT services and channel to the respective IT teams if service creation/change is required.

Identify potential service improvement opportunities and work proactively with the business and IT teams to action them.

Develop IT roadmap for the line of business; ensure IT roadmap aligns to business needs.

Manage and prioritize IT demand from the line of business.

Ensure escalations from the business are effectively managed.

Track user complaints, liaise with the respective IT teams for investigation/corrective action, monitor the action status and respond to the business users timely.

Assist in gathering and shaping business requirements, working with the business and business analysts to clarify and refine them.

Work with Project Managers, Business Change Managers and Communications Managers to shape change management activities.

Work with Service Owners to shape IT service portfolio and service life-cycle.

Contribute to strategic direction and on-going development of relationship management team.