• Assist to implement programmes and campaigns which elevate PEC advertisers’ customer experience
• Deliver face-to-face/ e-meet customer care services to PEC advertisers to ensure their smooth onboarding when using hktdc.com Sourcing
• Analyse PEC advertisers’ online profiles to recommend measures to increase their online exposure and hence results
• Collaborate with different functional teams to achieve customer experience objectives
• Consolidate business data in relation to advertisers’ and buyers’ activities on hktdc.com Sourcing for further analyses of customer needs and trends
• Assist in conducting customer surveys and collecting feedback
• Handle marketing operational duties including internal and external customer enquiries, systematic depository of reports, analytics and budget etc
• Provide logistic support in organising workshops and offsite events when required

Requirements:

• University degree with a 2-3 years of working experience
• Experience in customer service/marketing/ e-commerce industry will be a definite advantage
• Good command of Cantonese, English and Putonghua
• Proficient in MS Office applications, especially Excel and PowerPoint
• Highly self-motivated, eager to learn, outgoing, customer-oriented and organised
• Team player with good interpersonal and communication skills
• Pleasant and mature personality
• Able to work independently and under pressing deadlines
• Willing to work outside office hours in case of events happening during weekends and public holidays

Remuneration and Benefits:

Salary will be commensurate with qualifications and experience. A competitive remuneration and benefits package, including annual leave, medical and dental benefits, will be offered.